Refund policy

RIGHT TO CANCEL

You have the right to cancel this contract within fourteen days without stating any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In order to exercise your right to cancel, you must inform us (Gold’s Gym Trading GmbH, Saarbrücker Str. 36a, 10405 Berlin, Tel. +49 30 2100 35 555, Fax: +49 30 2100 35 515, e-mail: service@goldsgym.shop) in the form of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed template cancellation form for this purpose, but this is not mandatory. In order to comply with the notice period, it is sufficient for you to send notification that you are exercising your right to cancel before the expiry of the cancellation deadline.

CONSEQUENCES OF CANCELLATION

If you cancel this contract, we are required to repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from you having chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification that you wish to cancel this contract. To make this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment transaction. We may refuse repayment until we have received the goods or until you have provided proof that you have returned them, whichever is the earlier.

You must return the goods without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract sending or returning the goods to:

Gold's Gym Trading GmbH

C/O QTRADO Logistics

Kimplerstr. 340

47807 Krefeld.

The deadline is deemed to be met if you send the goods before the expiry of the 14-day period. You will only have to pay for any loss in value of the goods if such a loss is due to your handling the goods in a way that is not necessary for the purposes of testing their condition, properties and functioning.

EXCLUSION OF RIGHT TO CANCEL

The right to cancel does not apply to contracts for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.